Business owners who want to provide only the best customer service will do well to explore the options available to them with 1800 numbers. Aside from being free to dial from anywhere in the country, consumers will enjoy the ease of communication that these numbers provide.
No Charge to Callers
The primary purpose behind obtaining 1800 numbers is to give consumers a way to call a business without incurring any charges. Even in today’s world of unlimited long distance and the lack of such charges when calls are placed from mobile phones, most people can still remember when long distance calls were quite expensive. As such, the simple presence of a toll free number causes consumers to believe that a business is dedicated to customer service. While the business owner will incur the costs of these calls, the overall return on investment makes up for these charges; businesses will receive more telephone calls from a broader range of locations, presenting more sales opportunities.
More Professional Image
Since 1800 numbers were once very expensive to procure and therefore typically only available to large corporations that had an established presence in the business world, consumers still associate these numbers with a certain level of credibility. As a result, by simply choosing a toll free number over a standard number, business owners are already adding to their level of professionalism and, in turn, generating more call volume. Businesses that make use of toll free numbers enjoy up to 30% more calls than those that do not, making it simpler to outdo the competition and enjoy real success in the long run.
One Number – Multiple Extensions
When a toll free number is associated with a virtual phone system, there are plenty of features that can make the workplace more productive. This in turn means that customers will enjoy a better experience overall. One such feature is the ability to add multiple extensions to a single toll free number, allowing every employee in the company access to his or her own telephone line. When paired with a feature such as an auto attendant, consumers can easily be routed to the best department to handle their requests. This means fewer accidental disconnects and misrouted calls and, as a result, less frustration for consumers in general.
Advanced Call Forwarding
Advanced call forwarding ensures that every employee within a business has access to his or her personal extension, regardless of where they travel. 1 800 numbers and call forwarding work hand-in-hand. As an example, if a customer dials a toll free number for technical support but the technical support agent is at home on leave, they can still reach the desired employee and achieve issue resolution. This results in better customer service, happier customers, and a more successful business.
Business owners who truly want to provide their customers with the very best need to start with great products and services as well as knowledgeable and courteous employees. However, by making use of 1800 numbers, these business owners make communications better and have a bigger and more positive impact on the general public.
No Charge to Callers
The primary purpose behind obtaining 1800 numbers is to give consumers a way to call a business without incurring any charges. Even in today’s world of unlimited long distance and the lack of such charges when calls are placed from mobile phones, most people can still remember when long distance calls were quite expensive. As such, the simple presence of a toll free number causes consumers to believe that a business is dedicated to customer service. While the business owner will incur the costs of these calls, the overall return on investment makes up for these charges; businesses will receive more telephone calls from a broader range of locations, presenting more sales opportunities.
More Professional Image
Since 1800 numbers were once very expensive to procure and therefore typically only available to large corporations that had an established presence in the business world, consumers still associate these numbers with a certain level of credibility. As a result, by simply choosing a toll free number over a standard number, business owners are already adding to their level of professionalism and, in turn, generating more call volume. Businesses that make use of toll free numbers enjoy up to 30% more calls than those that do not, making it simpler to outdo the competition and enjoy real success in the long run.
One Number – Multiple Extensions
When a toll free number is associated with a virtual phone system, there are plenty of features that can make the workplace more productive. This in turn means that customers will enjoy a better experience overall. One such feature is the ability to add multiple extensions to a single toll free number, allowing every employee in the company access to his or her own telephone line. When paired with a feature such as an auto attendant, consumers can easily be routed to the best department to handle their requests. This means fewer accidental disconnects and misrouted calls and, as a result, less frustration for consumers in general.
Advanced Call Forwarding
Advanced call forwarding ensures that every employee within a business has access to his or her personal extension, regardless of where they travel. 1 800 numbers and call forwarding work hand-in-hand. As an example, if a customer dials a toll free number for technical support but the technical support agent is at home on leave, they can still reach the desired employee and achieve issue resolution. This results in better customer service, happier customers, and a more successful business.
Business owners who truly want to provide their customers with the very best need to start with great products and services as well as knowledgeable and courteous employees. However, by making use of 1800 numbers, these business owners make communications better and have a bigger and more positive impact on the general public.
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