Auto Attendant Reduces the Need for a Receptionist
As a small business grows, receptionists who were once able to handle the telephones without any issues may soon find themselves completely overwhelmed. Thankfully, the auto attendant feature that is associated with a virtual phone system is nothing less than a life-saver.
As a small business grows, receptionists who were once able to handle the telephones without any issues may soon find themselves completely overwhelmed. Thankfully, the auto attendant feature that is associated with a virtual phone system is nothing less than a life-saver.
How an Auto Attendant Works
Nearly everyone has experienced an auto attendant at some point during their lives; these automated voices answer telephone calls and allow callers to decide which department is best able to handle their requests. Then, by simply pressing the number that corresponds to their selection, they can bypass frustrating transfers and reach their requested party or department quickly. If the party or department is unavailable, callers will be provided with an option to leave a message or enter a callback number; there is also an option to place the caller on hold for the department if there will be less than a few minutes’ wait.
Nearly everyone has experienced an auto attendant at some point during their lives; these automated voices answer telephone calls and allow callers to decide which department is best able to handle their requests. Then, by simply pressing the number that corresponds to their selection, they can bypass frustrating transfers and reach their requested party or department quickly. If the party or department is unavailable, callers will be provided with an option to leave a message or enter a callback number; there is also an option to place the caller on hold for the department if there will be less than a few minutes’ wait.
Marketing
The auto attendant feature is a great way for businesses to save time and prevent caller frustration. Also, when used properly, the feature is also a great marketing tool. If a customer’s requested department is on another line or away from their desk, they will often hear hold music of the company’s choice. Believe it or not, small businesses have the option to incorporate audio ads into this music in an effort to make clients and customers aware of additional products and services that are offered. This form of advertisement is incredibly inexpensive and is marketed toward a group of people who are already interested in the business itself.
The auto attendant feature is a great way for businesses to save time and prevent caller frustration. Also, when used properly, the feature is also a great marketing tool. If a customer’s requested department is on another line or away from their desk, they will often hear hold music of the company’s choice. Believe it or not, small businesses have the option to incorporate audio ads into this music in an effort to make clients and customers aware of additional products and services that are offered. This form of advertisement is incredibly inexpensive and is marketed toward a group of people who are already interested in the business itself.
Save Money
Once a business has expanded to the point where a single receptionist can no longer handle the volume of telephone calls, making use of the auto attendant associated with virtual phone systems can save a business thousands of dollars a year. When the annual cost of an auto attendant is compared with the annual salary of a receptionist, the savings speak for themselves. However, receptionists are not completely out of a job; most auto attendant features provide callers with an option to press a button to reach an operator. This comes in handy for clients and customers who may be unsure of which department is best equipped to handle their requests.
Once a business has expanded to the point where a single receptionist can no longer handle the volume of telephone calls, making use of the auto attendant associated with virtual phone systems can save a business thousands of dollars a year. When the annual cost of an auto attendant is compared with the annual salary of a receptionist, the savings speak for themselves. However, receptionists are not completely out of a job; most auto attendant features provide callers with an option to press a button to reach an operator. This comes in handy for clients and customers who may be unsure of which department is best equipped to handle their requests.
Reduce Frustration
In situations where telephone calls are being handled by a receptionist, there will at some point be an increase in phone volume that will result in numerous callers being directed to voicemail or hearing repeated busy signals. Since this can put off both new and existing clients and customers, it is in a company’s best interest to ensure that calls are answered as quickly and efficiently as possible. With an auto attendant, callers will no longer hear busy signals; instead, they will be either directed to their department immediately or hear a friendly voice informing them that someone will be with them very soon.
In situations where telephone calls are being handled by a receptionist, there will at some point be an increase in phone volume that will result in numerous callers being directed to voicemail or hearing repeated busy signals. Since this can put off both new and existing clients and customers, it is in a company’s best interest to ensure that calls are answered as quickly and efficiently as possible. With an auto attendant, callers will no longer hear busy signals; instead, they will be either directed to their department immediately or hear a friendly voice informing them that someone will be with them very soon.
All business owners look forward to seeing their companies grow and expand, but this cannot happen without a steady client base and an efficient way to handle it. An auto attendant is the absolute best way for businesses to handle any size call volume with ease.
To learn more visit: http://www.itelecenter.com
To learn more visit: http://www.itelecenter.com
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