Auto Attendant

There are few things more annoying than waiting on hold to speak with a representative at a company, only to find out you have been transferred to the wrong department. This is where an auto attendant can really make the difference. An auto attendant is that automated voice that directs you to the appropriate extension or department without you having to speak with a live person.  These automated voices can cut out the need for a receptionist and free up time for the “real” people in your business to complete more important tasks than directing calls.

The benefits of the auto attendant are numerous. Not only will the auto attendant remove the need for a receptionist but it will also help to cut down on your clients’ frustrations. If your client can easily be directed to the appropriate line, they are more likely to stick with you. Customer service means a lot and by simply adding the auto attendant, you will show that you are going the extra mile to please your customers. There are also times when your business will be a lot heavier and callers may experience a small hold time before speaking to a representative. By using the auto attendant, your callers will be sure they get the best service they can get in a timely manner.

For those customers who prefer to skip the auto attendant, there is usually an option to dial “0” to speak to an actual representative. There are plenty of grandmothers who cringe when they hear that automated voice come on the phone. By making it as simple as pressing “0” to speak to a live person, you are working to please those customers who like the convenience of the auto attendant, as well as those who prefer working with a live person the entire time.

By utilizing the auto attendant, your business will be putting forth a small investment that will cause great benefits. Whether you are trying to get by without a secretary or just trying to simplify your phone system, the auto attendant is a great choice.

To learn more about Auto Attendant visit: http://www.itelecenter.com